Classes: Cancellations and Refunds
Classes have a minimum size of 4 people and a maximum of 6. Where the minimum class size is not achieved Aileen M Stackhouse reserves the right to cancel the class. 24 hours notice will be given by email. In this event an alternative class will be offered or a full refund.
In the event that you need to cancel a booking the following charges will apply:
- for cancellations up to 4 weeks before the course a 90% refund will be offered.
- between 4 weeks and 1 week before the start of the course a 50% refund will be offered.
- less than 1 week before the course no refund will be available.
In the event of unforeseen circumstances preventing the advertised class from running Aileen M Stackhouse reserves the right to offer a full refund, or an alternative course, venue or date. All reasonable steps will be taken to communicate the information to course participants.
Artworks: Terms and Conditions
Prices are correct at time of publication (E&OE). We reserve the right to change, alter or amend any price without notice. We are not obliged to refund the difference if an item is reduced from the original price and if an item increases in price we are not obliged to sell at the previous lower price.
All major credit or debit cards (as listed) are accepted by PayPal for secure online payments. We accept personal cheques however orders will not be despatched until the cheque has cleared through our bank account.
Credit Card Security
No credit or debit card information is retained by us as all transactions are concluded via PayPal. Please note that during checkout you will be using PayPal secure servers to complete your orders.
Delivery and Collection
Please see Delivery for full explanation of options and charges
Please ensure you fill in a contact telephone number and a valid email address, these are vital should we need to contact you for any reason regarding your order.
If some elements of your order are out of stock, we may ship the available items and send the outstanding items at a later date, at no extra cost to you. We will always advise you via email if this is the case. You may cancel this order if you would rather not wait.
Order Cancellation – Before Shipping
If you wish to cancel all or part of your order before it is shipped, please contact us immediately. You will be notified by email to confirm your cancellation. (The Consumer Protection (Distance Selling) Regulations 2000).
Returns – Cancelled Order – After Shipping
All goods purchased from Aileen M Stackhouse may be returned back to Aileen M Stackhouse for refund within 7 working days from receipt of delivery, (The Consumer Protection (Distance Selling) Regulations 2000). Before sending the parcel back to us, please contact us. All items for return must be received back in their original condition and packaging. Any product returned with damaged or missing packaging will not be refunded. We would advise using a Royal Mail tracked service for returns as you can check at www.royalmail.com when the goods have been received by Aileen M Stackhouse. Postage costs are not refunded when you return any cancelled orders to us. Refunds are usually applied within one week of receipt; we will however action all refunds within 30 calendar days of receipt. Any returned goods that we receive outside of this Returns Policy will be classed as Not Authorised. Items Not Authorised for return will not be refunded. These will be returned to you upon your instruction, or failing this, they will be removed from sale within 91 calendar days from their receipt back to us.
Returns – Faulty Goods
Please contact us within 7 calendar days from the date of delivery. Please note we are not obliged to refund for faults caused by fair wear and tear, wilful damage, negligence, abnormal conditions, misuse or alteration or repair of the goods without authorisation.
Please note that some colours may alter slightly from what you see on the screen to the product you receive, depending on your screen resolution and colour and display settings.
Should a cause for complaint arise, please contact us immediately, and we will do our utmost to rectify any issues.
We want to protect your privacy. Therefore, we will only use any personal information collected in accordance with the Data Protection Act 1998. The information we collect is for the purpose of processing your order quickly and efficiently, and to provide you with the best possible service. We will not pass your personal details to any third party, and we do not store your credit/debit card numbers. These are only used by PayPal to authorise each transaction.
By submitting an order, you are accepting the Terms & Conditions of Aileen M Stackhouse.
We reserve the right to cancel any order or part order without notice and refund any payment made in full.
Working day means every day of a calendar year apart from weekends and statutory Public Holidays.
No Images or text can be reproduced from this site without the permission of Aileen M Stackhouse
Aileen M Stackhouse